Privacy Policy

Last updated: August 2026

Mobinweb Software Trading L.L.C. ("Mobinweb", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through mobinweb.com, how we use and protect it, who we may share it with, and the choices and rights available to you — including specific rights for visitors in the European Economic Area (EEA) and United Kingdom under GDPR.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, company name, and message content when you submit a Contact, Quote, Support, Careers, or Reseller form on this website.
• Information collected automatically — such as your IP address, browser type, device information, pages visited, and referral source, collected through cookies and similar technologies when you browse the website.
• Information from our services — if you become a client, we may also collect information relating to the ERP, Bitrix24, QBM, hosting, or other services we provide to you, as described in your service agreement.

You may browse most of this website without providing any personal information. Fields marked as required on our forms are the minimum information we need to respond to your request.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and support tickets
• Provide, maintain, and improve our Services
• Send transactional communications (such as order confirmations or support updates)
• Send you marketing communications where you have consented to receive them, and let you unsubscribe at any time
• Understand how visitors use our website, so we can improve its content and performance
• Comply with our legal obligations and protect against fraud or misuse of our website

3. Legal Basis for Processing

Where GDPR applies (see Section 8 below), we rely on the following legal bases to process your personal information:

• Consent — for example, when you submit a form or opt in to marketing communications
• Performance of a contract — to deliver a service you have requested or agreed to purchase
• Legitimate interests — such as understanding website usage or maintaining the security of our systems, provided this does not override your rights
• Legal obligation — where we are required to process or retain information to comply with the law

4. Cookies

We use cookies and similar technologies to operate the website and, where you consent, to understand aggregate site traffic through Google Analytics and StatCounter. These analytics cookies are not set until you accept them via the cookie banner shown on your first visit. You can change your choice at any time using the "Cookie Preferences" link in the website footer, or by adjusting your browser's cookie settings. Rejecting or withdrawing consent does not affect your ability to browse the website.

5. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our website and deliver our Services (for example, our email/SMTP provider, hosting infrastructure provider, or CRM platform), under obligations to keep it confidential and use it only for the purposes we specify
• Professional advisors such as legal or accounting firms, where necessary
• Authorities where required by law, to enforce our policies, or to protect the rights, property, or safety of Mobinweb or others
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to the protections described in this policy

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy — for example, to respond to your inquiry, deliver a service, meet our legal or accounting obligations, or resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. How We Protect Your Information

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction, including secure transmission for form submissions and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. GDPR — Your Rights if You Are Visiting from Europe

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction covered by the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete information
• Right to erasure — ask us to delete your personal information, subject to certain legal exceptions
• Right to restrict processing — ask us to limit how we use your information in certain circumstances
• Right to data portability — request your information in a structured, commonly used format, where technically feasible
• Right to object — object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, withdraw it at any time, without affecting processing carried out before withdrawal
• Right to lodge a complaint — with your local data protection supervisory authority if you believe we have not handled your information in accordance with GDPR

To exercise any of these rights, contact us at info@mobinweb.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling certain requests.

Because Mobinweb is based in Dubai, UAE, personal information collected through this website may be transferred to and processed in the UAE and other countries where our service providers operate. Where we transfer personal information out of the EEA or UK, we take steps intended to ensure appropriate safeguards are in place consistent with GDPR requirements.

9. Children's Privacy

This website and our Services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites or platforms (including Bitrix24 and other partner platforms). This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Mobinweb Software Trading L.L.C.
P.O. Box: 119855, Dubai, U.A.E.
Email: info@mobinweb.com
Phone: +971 4 265 2128